Cancellation & Refund Policy

You must cancel at least 3 hours before your scheduled class to receive a session credit.

Session credits are non-transferable and valid only within your active membership period. They cannot be extended or exchanged for cash.

To cancel a booking, contact us via WhatsApp or email at info@beyondcalisthenics.com with your name and the class details.

All membership purchases are final and non-refundable. We do not offer refunds for:

• Unused sessions within an active membership.
• Memberships cancelled before expiry.
• Memberships purchased in error.
• Changes in personal circumstances, including injury, relocation, or schedule conflicts.

If you are injured or travelling, a three- or six-month membership can be paused instead — up to 7 days in total on a three-month membership and up to 14 days on a six-month one, which pushes your end date out by the same number of days. Pausing is arranged from your dashboard and must be booked before it starts.

We encourage you to review your chosen membership plan carefully before completing your purchase. If you have questions about which plan suits you, contact us before booking.

We may consider a partial credit, though not a cash refund, on a case-by-case basis in the following exceptional circumstances:

• A documented medical emergency preventing participation for an extended period.
• A bereavement requiring absence.

All exception requests must be submitted within 7 days of the relevant event via email to info@beyondcalisthenics.com, with supporting documentation where applicable. We are under no obligation to grant exceptions.

Walk-in sessions are paid at the time of attendance and are non-refundable. If a walk-in session is cancelled by Beyond Calisthenics, a credit toward a future walk-in or class will be issued.

If you believe a payment has been processed in error, contact us at info@beyondcalisthenics.com within 14 days. We will investigate and respond within 5 business days. Initiating a chargeback without first contacting us may result in suspension of your membership pending resolution.

For any questions about this policy, contact us at info@beyondcalisthenics.com.